1.Definition 
1.1. Ocean Tai Foods Co., Ltd (collectively “we”) own and operate the site. Our site facilitates a convenient way to shop online by using our site (collectively “service”).
1.2. By accessing this site, you agree to be bounded by these terms and conditions.
1.3. The meaning of some words used in these terms and conditions:
1.3.1. “We”, “us” or “our” is a reference to Ocean Tai Foods Co., Ltd.
1.3.2. “You”, “your” or “yours” is a reference to the person to who use our site or service.
1.3.3. “Member” is a reference to the person to who are registered at our site, including but not limited to:
1.3.3.1. Registered at online and confirmed as Ocean Tai Foods member;
1.3.3.2. Registered at our company as Ocean Tai Foods member.
1.3.4. “Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our site.
1.3.5. “Merchandise” means the goods or services you ordered through our site, which you will pay for.
1.3.6. “Intellectual property rights” means any and all patents, trademarks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.
1.3.7. “Supplier” means the seller and supplier of merchandise you ordered through our site.
1.3.8. “Site” means our site (www.oceantaifoods.com), and any associated sites linked to it.

2. Registration
2.1. You are required to provide true, accurate, current and complete information about yourself. If the information is untrue, inaccurate, not current or incomplete, we cannot be available to provide reasonable and standard service.
2.2. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we reserve the right to suspend or terminate your registration.
2.3. By submitting the registration, you will receive a confirmation email. You are required to finish the registration procedure to be an official member.
2.4. By confirming the registration, an account will be provided to any members which will be keeping the data of:
2.4.1. Your personal information;
2.4.2. Your transaction information;
2.4.3. Information related to our service.
2.5. All transaction made by you through our site will be within the scope of your authority to conclude contracts.

3. Order
3.1. Except where otherwise specified, your order cannot be cancelled by any reason once submitted.
3.2. We will acknowledge your order by email and this will constitute our acceptance of your order. The detail of confirmation will provide:
3.2.1. Details of your order (e.g. total amount of order, selected delivery date);
3.2.2. Details of the merchandise in your order (e.g. name, total number and price of merchandises);
3.2.3. Your personal details (e.g. delivery venue, contact phone no. and personal details).
3.3. We reserve the right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
3.3.1. No sufficient stock to deliver the merchandise you have ordered;
3.3.2. No delivery can be arranged for your selected delivery venue;
3.3.3. The merchandise you have ordered was listed with an incorrect information (including price) due to a human or computer error.
3.4. If any ordered merchandise cannot be provided, we will contact you by telephone/email/SMS/Whatsapp for further action within 3 business days.
3.5. If your order is cancelled, you will receive a notification by telephone/email/SMS/Whatsapp. We will credit to your account any sum deducted by us from your bank account in any event within 30 days of your order. You agree that we will not be obliged to offer any compensation for disappointment suffered.

4. Stock and Price
4.1. We shall make reasonable effort to ensure that prices, details and stock status on site are up to date. Prices are subject to change without prior notice. If from time-to-time products become out of stock, we reserve the right to cancel your order.
4.2. Prices are subject to alteration or modification at the time of your submission of the order.
4.3. By submitting the order, you agree to provide payment for the product ordered.
4.4. Prices of some products may differ from those charged at our company; you agree that we will not provide any subsidy for any price difference.

5. Payment
5.1. We accept Payme for Business and cash only if you have selected a pick-up option on site.
5.2. All product prices listed are in HK dollars (HKD).
5.3. We use the third-party payment service to process online transactions. By submitting the order, you agree that your credit card information will be collected, processed and kept by us and payment service provider subject to its terms and conditions.
5.4. We shall make reasonable effort to ensure the security of your payment data while using our site. If there is any loss incurred or sustained in making credit card transaction, you agree that we shall not be liable for any loss or damage.
5.5. We reserve the right to limit sales including the right to decline sales to any person.
5.6. We reserve the right to change the payment terms for any order without prior notice.

6. Delivery Service
6.1. Free delivery service provided for an order with spending of required amount or above and subject to change without prior notice.
6.2. Our delivery service only serves to Hong Kong Island, Kowloon and the New Territories of the Hong Kong Special Administration Region and some designated rural areas or the outlying islands. Except where otherwise specified, the districts of outlying islands are required for the extra surcharge.
6.3. You can choose the delivery date before submitting order. The earliest delivery time will be 2 working days after order submission, or deliver within 9 working days.
6.4. Except where otherwise specified, our delivery service is not applicable to delivery area with the following characteristic(s). We are required for the extra surcharge if your delivery area falls under more than one of the following characteristics:
6.4.1. A ground floor of the delivery area that cannot be reached directly by vehicles;
6.4.2. Any building without a functioning lift going to 4th Floor and above counting from or below the ground;
6.4.3. No legal unloading areas within 50 meters of the ground floor of the delivery area.
6.4.4. For delivery address without elevators, the delivery staff may require the customer to pick up products at the ground floor of Tong Lau / the gateway of the village. 
6.5. We will deliver the products ordered by you to the address you give us for delivery through our third-party provider. You shall accept the products as received by yourself (except where you have specifically instructed us to leave your delivery outside the door or at the concourse - missing delivery under such circumstances shall be at your own risk) when the products are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.
6.6. We shall make reasonable effort to deliver merchandise you ordered to you within the timeslot selected by you. Our delivery service may be delayed, postponed. The merchandise you ordered may be delivered to you separately due to our logistic arrangement. You will be contacted by telephone/email/SMS/Whatsapp for further arrangement if needed. You agree that we will not be obliged to offer any compensation for disappointment suffered.
6.7. In the event of a lift breakdown during delivery of the merchandise you ordered to your selected delivery venue, we will make arrangements to deliver the goods at another time. You will be contacted by telephone/email/SMS/Whatsapp for further arrangement.
6.8. We shall make reasonable effort to deliver the merchandise you ordered to you within the timeslot selected by you. If delivery is delayed, postponed or cancelled due to traffic, weather, different district or other factors, we shall not be liable for any loss or damage, irrespective of the cause of the delay, postponement or cancellation that is within or outside our control.
6.9. Delivery service will be suspended when typhoon signal No.8 or above, or a black rainstorm signal is hoisted. In this event, you will be contacted by telephone/email/SMS/Whatsapp on the next business day after signal cancelled for further arrangement.
6.10. We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third-party provider. You agree that we will provide your personal data for the use of delivery in accordance with clause 3.2.

7. Self-Pickup Service
7.1. Free self-pickup service, at our company, is provided for any order.
7.2. Self-pickup service will be available in 3 working days after order submission. You will be contacted by telephone/email/SMS/Whatsapp when merchandise are available for your pick-up.
7.3. Our self-pickup service is available from Monday to Saturday (except Public Holiday), our operation hours is from 9am to 6pm (but not include 1pm – 2pm during weekdays, 1pm to 6pm on Saturday).
7.4. If your order is submitted before or during public holidays, you will be contacted by telephone/email/SMS/Whatsapp on the first working day after public holiday for further arrangement.
7.5. We shall make reasonable effort to deliver your merchandise to our company selected by you in accordance with clause 7.2. Our service may be delayed, postponed or delivered separately due to our logistic arrangement. You will be contacted by telephone/email/SMS/Whatsapp for further arrangement. You agree that we will not be obliged to offer any compensation for disappointment suffered.
7.6. The self-pickup service will be suspended when typhoon signal No.8 or above, or a black rainstorm signal is hoisted. In this event, you will be contacted on the next working day after the signal has been removed.
7.7. We shall make reasonable effort to deliver your merchandise to the selected location in accordance with clause 7.2. If delivery is delayed, postponed or cancelled due to traffic, weather, different district or force majeure clause, we shall not be liable for any loss or damage.
 
8. Confirmation for Delivery
8.1. You can authorize any person to receive the delivery of the order. You and/or your authorized person(s) agree to present the following documents to pick up the merchandise. Persons who receiving the merchandises should, upon acknowledging receipt of an order, and delivery note signed by you for confirmation of successful delivery.
8.1.1. Your identification document with photo (Copy); or
8.1.2. Identification document with photo of the authorized person (Original);
8.2. You have to check the type and quantity of merchandises before signing on the delivery note. If you signed, you would agree that the delivered merchandise is same with your order list and the relevant transaction is completed.
8.3. If there is any difference between the delivery and your order, the remark will be made on delivery note for you to sign. You will be contacted by telephone/email/SMS/Whatsapp on the next working day for further arrangement.
8.4. If there is any difference between delivery and your order, you reserve the right to reject the delivery. You can contact us by telephone/email/ Whatsapp immediately.
8.5. We reserve the right to charge the following extra fee if you are not available to accept delivery at your nominated delivery time:
8.5.1. Extra delivery fee;
8.5.2. Temporary storage fee of merchandise.
 
9. Returns or Exchanges
9.1. We reserve the right to refuse the request of returns/exchanges on incorrect type or quantity of the merchandise after you have signed on the delivery note.
9.2. You agree that the merchandise that can be exchanged are subjected to stocks availability. You will be contacted by telephone/email/SMS/Whatsapp on the next working day after we have received your request of exchange.
9.3. You will be contacted by telephone/email/SMS/Whatsapp on the next working day after we have received your request of return.
9.4. The refund for any returned merchandise will be confirmed by telephone/email/Whatsapp. The refunded amount will be credited into your bank account within 30 days upon confirmation.
9.5. Except where otherwise specified, no return or exchange of merchandise will be accepted.

10. Disclaim of Warranties
10.1. We do not represent or warrant that access to our site, or any part of it, will be uninterrupted, reliable or fault-free.
10.2. We do not represent or warrant to you that our site or any of its contents will be accurate, complete or reliable.
10.3. You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.
10.4. To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise you have as a result of:
10.4.1. Any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site (including using our applications or software) or any information on our site;
10.4.2. The unavailability of our site (or any part of it), merchandises or services;
10.4.3. Any delay in providing, or failure to provide or make available, merchandises or services, or any negligent provision of merchandise or services;
10.4.4. Any merchandise not being of merchantable quality or fit for their intended purpose.
10.4.5. any misrepresentation on or relating to our site, the merchandise or the services.
10.5. Save as required by law:
10.5.1. We will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us;
10.5.2. We will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.
10.6. Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any linked website outside our site.

11. Intellectual Property Right
11.1. Our site and any information available on it including, but not limited to, text, graphics, icons, images, software, source code and trademarks, are protected by copyright, design, trademark and other Intellectual Property Rights owned or controlled by us. You may not copy, reproduce, republish, upload, download, post, transmit, store in retrieval system, modify, alter or display in public or distribute in any way the contents or any part of this site for any purpose without our prior written permission except that you may download materials displayed on the site for non-commercial use only as long as you keep all copyright, trademark and other proprietary notices intact.
11.2. All right, title and interest in the Intellectual Property Rights in this Site shall at all times remain the property of us. No one is not authorized to use the same unless you have obtained express written permission from us and/or our licensors, as the case may be.

12. Limitation of using website
12.1. As a condition of your use of the site, you agree that you will not use our site for any purpose that is illegal or prohibited by any applicable laws or the terms, conditions and notices contained herein. Without limiting the generality of the foregoing, you further agree not to:
12.1.1. Use our site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity;
12.1.2. Interfere with or disrupt the operation of our site or the servers or networks used to make our site available; or violate any requirements, procedures, policies or regulations of such networks;
12.1.3. Transmit or otherwise make available in connection with our site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software or equipment;
12.1.4. Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our site;
12.1.5. Frame or mirror any part of the site without our express prior written consent;
12.1.6. Create a database by systematically downloading and storing the content, user content or any site content; and
12.1.7. Infringe any copyright, design right and intellectual property right in the merchandise.

13. Termination
13.1. We reserve the right to suspend or terminate your member account if you are in breach of any of these terms and conditions.
13.2. Any rights that have accrued to either party at the date of termination will remain enforceable after termination.

14. Indemnity
14.1. You agree to indemnify us and hold us all harmless from any claim, loss, damage, cost, expense (including legal expenses) or other liability which may be incurred by us arising out of any breach of the covenants, warranties, representations and agreements herein.

15. General
15.1. Where in these terms representations and warranties are made to us and to suppliers of merchandise through our site, you acknowledge and agree that such representations and warranties are intended to grant rights to, and operate for the benefit of, all such suppliers and that each such supplier may rely upon and enforce such representations and warranties against you.
15.2. We reserve the right at any time without notice to revise the content of our site (including the services offered by us) and these terms and conditions. Any changes to these terms and conditions will be posted on our site and by continuing to use our site following any such change you will signify that you agree to be bound by the revised terms and conditions of use. This right includes the right to change any of the documentation which forms part of these terms and conditions.
15.3. We take privacy issues seriously. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.
15.4. We reserve the right at our sole discretion to any person access to our site or any part of our site without notice and to decline to provide our services to any person that is in breach of these terms and conditions.
15.5. We shall not be liable to you for any breach of these terms and conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control.
15.6. If any clause hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other clause and such invalid clause shall be deemed to be severed from these terms and conditions.
15.7. We may assign these terms and conditions or appoint any third party, including our group companies, to provide the services to you on our behalf or to perform any of our obligations under these terms and conditions.
15.8 You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.
15.9 These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.
15.10. These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts.
 
Last Update: Sept 16 2021